Terms and Conditions

Terms and Conditions

Last updated: December 2025

Welcome to Dreamwing®. These Terms and Conditions govern the use of our website and the purchase of custom-made products and services provided by Dreamwing.

By accessing or using our website (www.dreamwing.eu, www.mydreamwing.com) and/or placing an order, you agree to be bound by these Terms and Conditions.

1. Definitions

Company Information

Dreamwing
Sole trader (Enskild näringsverksamhet): Karolina Schröder
Org. nr: SE840503756801
Registered address: Helsingborgsvägen 11, 34133 Ljungby, Sweden

Contact: info@dreamwing.eu

Website: www.dreamwing.eu, www.mydreamwing.com

Client / You: Any person or legal entity placing an order or using the Website

2. Scope of Services

Dreamwing® creates custom-made, handcrafted costumes and related design services. All products are individually produced based on client specifications and measurements.

3. Booking Fee

  • A non-refundable booking fee of €100 / 1000 SEK is required to reserve a creation slot. The booking fee covers the initial design work, planning and reservation of atelier time.
  • The booking fee is deducted from the final invoice and confirms a binding reservation in the atelier. Bookings are only confirmed upon receipt of the booking fee.
  • If payment is not received within 7 days, the pre-reservation is automatically released and the spot may be offered to another client.

    • 3. Payments

    • After your booking request is confirmed and the design details are agreed upon, you will receive final invoice covering the full amount.
    • Production begins only after full payment has been registered.The booking fee is automatically deducted from the final invoice.
    • For Swedish customers, SWISH payment may be split into 2 installments. The first payment must be at least 50% of the total order value.
    • Shipping costs are not included in the costume price and are charged separately.
    • The full remaining balance, including shipping fees, must be fully paid before dispatch.
    • Accepted payment methods: bank transfer, PayPal, Western Union, Swish.

    VAT & International Orders

    • Orders within the EU are calculated including Swedish VAT (25%).
    • Orders shipped outside the EU are invoiced excluding Swedish VAT.
    • For non-EU orders, the client is fully responsible for any import duties, customs fees, local taxes, or clearance costs.

    4. Delivery Times

    All delivery times provided by Dreamwing® are estimates only and serve as guidance. Each costume is individually designed and handcrafted.

    • Production timelines depend on design complexity, material availability, fitting adjustments, and current atelier workload.
    • Delivery dates are coordinated individually with each client. Booking a production slot does not constitute a guarantee of delivery within a specific calendar month.
    • While Dreamwing® makes every reasonable effort to meet agreed timelines, delays may occur due to factors beyond our control, including supplier delays, shipping carriers, or customs processing.

    Such delays do not constitute grounds for cancellation, refund, or compensation.

    Competition dates, events, or travel plans do not constitute guaranteed delivery deadlines unless explicitly confirmed in writing by Dreamwing®.

    5. Shipping

    • Shipping is arranged after full payment has been received.
    • Dreamwing® is not responsible for delays caused by payment issues, shipping carriers, customs, or force majeure.

    6. Returns & Defects

    All Dreamwing® costumes are individually designed and handcrafted as custom-made, made-to-measure products.

    In accordance with applicable EU consumer law, personalized products made to the client’s specifications are excluded from the right of return.

    • No returns or exchanges are accepted for custom-made costumes.
    • The client is responsible for providing accurate measurements. Dreamwing® is not liable for fit issues resulting from incorrect measurements.

    If a manufacturing defect is identified (e.g. seam damage, visible stains, construction faults), Dreamwing® will correct the issue at no additional cost.

    • Any defect must be reported within 7 days of delivery.
    • Claims must be submitted exclusively by email to info@dreamwing.eu.
    • Claims submitted after 7 days will not be accepted.

    Normal wear, competition use, fabric friction, incorrect handling, or damage caused after delivery do not qualify as manufacturing defects.

    Dyed, Painted & Airbrushed Costumes

    Due to the nature of hand-dyed fabrics and airbrushed designs, Dreamwing® cannot guarantee long-term durability. Longevity depends on fabric type, friction, usage intensity, and environmental factors beyond our control.

    Variations or wear resulting from these factors do not constitute a defect.

    Costume Care & Handling

    Dreamwing® costumes are handcrafted couture pieces and must be handled with care. Proper handling is essential to preserve materials, construction, and surface finishes.

    • Costumes must not be machine washed, hand washed, or soaked.
    • Spot cleaning only is recommended when necessary.
    • Avoid excessive friction, pulling, or prolonged contact with rough surfaces.
    • Dyed, painted, or airbrushed areas require special care and may react to moisture, heat, or intensive wear.

    Damage resulting from improper handling, washing, or care does not constitute a manufacturing defect.

    7. Sketch vs. Final Product

    Sketches are artistic visualizations and not technical renderings. Variations in color, shading, proportions, and detailing may occur during production.

    Such variations do not constitute defects and are not grounds for complaints.

    8. Order Cancellation

    Once an order has been confirmed and/or payment has been made, cancellation is not possible.

    If cancellation is requested regardless, all paid amounts including the booking fee are forfeited to cover incurred costs. Due to the custom-made nature of our work and the immediate allocation of design time, planning, and production resources, all payments made — including the booking fee — are non-refundable.

    9. Intellectual Property & Design Rights

    All designs, sketches, illustrations, technical drawings, visualizations, concepts, images and other creative works created by Dreamwing® remain the exclusive intellectual property of Dreamwing® unless otherwise agreed in writing.

    The purchase of a Dreamwing® garment grants the client the right to use the finished garment only. No copyright, design rights, intellectual property rights or ownership of the design are transferred to the client.

    Dreamwing® designs, sketches and concepts may not be reproduced, copied, modified, shared with third parties, manufactured by another dressmaker or designer, or otherwise used for production purposes without prior written permission from Dreamwing®.

    Inspiration boards, sketches, design concepts and visual presentations provided during the design process remain the property of Dreamwing®, regardless of whether the project is completed, cancelled or discontinued.

    The booking fee covers reservation of a production slot, design development, administrative work and project preparation. Once design work has commenced, the booking fee becomes non-refundable.

    The booking fee does not include the purchase, transfer or licensing of any copyright, design rights or intellectual property rights related to the designs created by Dreamwing®.

    If Dreamwing®, at its sole discretion, decides to discontinue a project and voluntarily refunds the booking fee, design fee or reservation fee, this shall not be interpreted as a transfer of any rights to the client.

    In such cases, all sketches, concepts, illustrations, design proposals and other creative works remain the exclusive intellectual property of Dreamwing®.

    The client receives no ownership, usage, reproduction, manufacturing or distribution rights to any designs, regardless of whether a refund has been issued. Refunds issued by Dreamwing® shall be considered a goodwill gesture only and do not constitute the purchase, transfer or licensing of any intellectual property rights.

    Any use, reproduction, sharing with third parties, modification, upload or submission of Dreamwing® designs, sketches, concept boards, presentations or other design work to AI systems, AI image generators, machine learning platforms or similar tools, or production based on Dreamwing® designs, remains strictly prohibited without prior written permission from Dreamwing®.Client-generated modifications, redrawings, AI-generated variations or derivative versions of Dreamwing® designs are considered modifications of protected intellectual property and require prior written permission from Dreamwing®.

    Project Communication

    For documentation and project management purposes, Dreamwing® processes all custom orders primarily via email.

    Design approvals, measurements, project changes, claims and other important project-related decisions should be submitted by email to ensure accurate documentation.

    Dreamwing® may, at its discretion, communicate with clients through other channels such as WhatsApp, social media or messaging applications. However, email remains the primary and official communication channel for all project-related matters.

    10. Liability Disclaimer

    Dreamwing® is not liable for indirect damages, competition results, performance outcomes, or misuse of products.

    Nothing in these Terms limits liability where such limitation is not permitted by law.

    11. Governing Law

    These Terms are governed by the laws of Sweden. Any disputes shall be subject to Swedish jurisdiction.

    12. Contact

    If you have any questions regarding these Terms and Conditions, please contact:

    Email: info@dreamwing.eu